Privacy Policy
Last Updated: February 18, 2023
Welcome to the Privacy Policy for Wooo Video Chat App (hereinafter referred to as "Wooo," "us," "we," "Service," or "our"). This policy is both integrated into and subject to our Terms of Service, accessible here. Within this document, references to our offerings are collectively termed the “Service.”
Understanding Our Data Practices:
Your privacy is paramount. As such, we're committed to being transparent about our data practices. This Privacy Policy illuminates how we manage, utilize, and disseminate information about you.
• Comprehensibility: We've strived to keep this policy jargon-free and straightforward, ensuring you grasp the essence without getting mired in legalese.
• Your Data Rights: You possess rights concerning your personal data. This includes accessing it, making corrections, and, in some instances, limiting our usage. We've outlined these rights in the sections that follow.
• Our Design Philosophy: Trust is the foundation of all meaningful interactions. With this in mind, our services and products are developed to prioritize your privacy, ensuring you can engage with them with complete confidence.
• Applicability: Unless specified differently or directed to another policy, this Privacy Policy is operational when you access or utilize our Service.
Consent: By using our Service, you acknowledge and concur with the stipulations of this Privacy Policy. If any part of this policy doesn't resonate with you, we kindly request that you refrain from using our Service.
1. Controller
Controller: The primary entity responsible for your data is Wooo. For any queries or clarifications, you may contact us using the provided Email Address.
Data Protection Officer: Details about our designated data protection officer can be accessed under the "Legal Notice" segment of this Privacy Policy. They are your primary contact for any inquiries or concerns about your personal data's management. We encourage reaching out for any clarity.
2. What Data We Collect
Our commitment to offering you a seamless experience means we manage some data about you. This Privacy Policy pertains to websites, applications, and other services we operate. Below is a breakdown of the types of data we process:
• User-Provided Data: This encompasses the personal data you willingly share when you utilize our products, like your profile information and your preferences in connections.
• In-App Permissions: Certain features, such as accessing your gallery or microphone, require in-app permissions. Remember, these permissions are contingent on your approval and can be revoked at any time.
• Automatic Data Collection: As you navigate our services, we gather data automatically. This could include details about your device, your interaction patterns with our platform, and usage durations.
• Data from Third Parties: If you connect to our services via external platforms, like social media accounts, we may receive certain information from those platforms.
Our ultimate goal is to enhance your experience and help you forge meaningful connections. Any data we collect serves this primary purpose.
2.1 Data You Provide to Us
Account Information: When you register for an account, we collect details like email, phone number, name, gender, and date of birth. This information is stored and associated with a unique identifier.
Profile Information: You have the option to add details such as photos, interests, and other personal information. Remember, this is visible to other users unless you delete your account. Additionally, if you opt to add multimedia content, we may require access permissions. Some details you provide might be deemed "sensitive"; if you decide to share these, you're giving us consent to handle them.
Usage Information: We record data related to your interactions, which include messages, follows, uploads, and chats, to enhance the functionality of our services.
Shared Content: Certain sections of our services allow public sharing. Depending on where content is posted, it may be viewed by others.
Promotions: Engaging in our events or contests? We'll gather the details you provide during registration or entry. If there are monetary rewards, we'll need financial data to process the reward.
Third-Party Account Data: If you link external accounts to our services, we might access certain details from these platforms, always contingent on your permissions and the third party's policies.
Paid Service Data: Transactions for our premium services are managed via iOS or Android platforms. We only get transaction receipts, ensuring your credit card details remain confidential.
Communication & Support: Should you contact us for any reason, we store details like your name, email, IP address, and the content of your communication. This aids us in addressing your queries efficiently.
Sensitive Data Caution: While you're free to share personal details like religious views or health information, it's not mandatory. If you decide to disclose sensitive data, including through photos or videos, you're providing explicit consent for us to manage and display this data.
Note: All the data mentioned is securely stored and linked to your account in our services.
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2.2 Information We Obtain From External Sources
System Information: We gather technical specifics related to your device, encompassing IP address, device type, OS details, unique identifiers, device language, browser details, and other related system metrics.
User Interaction Metrics: Your activity on our Services is monitored. This includes features you engage with, log-in times, interactions with other users, the number of messages exchanged, content posted, and other related activities.
Device Details: We amass data from the device(s) you use for our Services, which includes hardware and software specifics like IP address, device type, app settings, browser specifics, operating system, and unique identifiers associated with your device or browser.
Location & Media (with your consent): Upon your approval, we can determine your exact location through means such as GPS, Bluetooth, or Wi-Fi. Note: this might be active even if you're not using the service, depending on the permissions provided. However, if you deny geolocation permissions, we won't access this data. Similarly, if you grant access, we can gather your photos and videos, for instance, if you wish to upload content to our Services.
Geographical Estimation: We deduce a rough geographical location (like city or country) based on your IP address.
Third-Party Information: Occasionally, we receive data about you from our affiliates, especially when our promotional content is displayed on their platforms. This could include feedback on the efficacy of a marketing campaign.
3. How We Gather Data About You
We employ various tools, including analytics and advertising providers, to collect information. Some of these tools come with opt-out features.
3.1 Analytics
Our primary goal for using your information is to enhance our Services and ensure your safety. For an in-depth understanding, please see the reasons and examples below.
• 3rd Party Usage Analytics: We integrate tools from Google Inc. for analytics. This includes Google's Firebase, which aids in understanding user interaction with our Services.
• Conversion Tracking: We utilize Adjust, Google Conversion Tracking, and Facebook Conversion Tracking APIs to monitor user conversions.
• Crash Reports: Firebase is our tool of choice for identifying and addressing application crashes. This ensures the Services run smoothly. Note: The crash data we gather is always anonymous.
3.2 Online Advertising
To deliver tailored advertisements to users within our Services, we partner with third-party advertisers, including Google's ad services. These ads might be based on:
• Information from Section 2.2 (Data From Others)
• The advertiser's own data, stemming from their tracking mechanisms.
You might also see ads based on your overall activity across various platforms. For example, data can be used to incorporate you into a 'custom audience' on Facebook, ensuring you view relevant Wooo ads.
For ad delivery, cookies or other trackers might be installed on your device. These track your Service usage and can be activated to present targeted ads. When assisting these ad providers, we might supply them with a scrambled, non-readable form of your data.
In addition, third-party tools help us analyze and oversee ad interactions and user data, always in compliance with GDPR.
All advertising processes, including personalized ads, use irreversibly anonymized data. Hence, no direct personal identification is possible.
Should you use our Services via another platform or click on third-party links, their respective privacy policies and agreements will also apply.
We ensure all third-party tools adhere to GDPR regulations.
If you're in a CCPA or GDPR-protected region, you can adjust your personalized ad settings.
4. How We Use Your Data
The primary purpose for collecting your data is to enhance our Services and safeguard you. Below, you'll find an exhaustive breakdown of how we utilize this information.
Service Delivery & Account Management
• Establish and oversee your account.
• Facilitate customer service and address your queries.
• Process your transactions.
• Communicate with you about our offerings, including billing.
User Connection Enhancement
• Analyze profiles to suggest relevant user connections.
• Display profiles of users to each other.
Service Enhancement & Development
• Organize focus groups and conduct surveys.
• Study user behavior to refine our Services and content.
• Introduce new features or revamp existing ones based on user feedback.
Combatting Fraud & Other Unauthorized Activities
• Handle alleged or confirmed misconduct within and outside the platform.
• Analyze data to design strategies countering such activities.
• Store data linked to fraudulent actions to prevent future incidents.
Legal & Compliance
• Fulfill legal obligations.
• Collaborate with law enforcement agencies.
• Uphold our rights, including enforcing our Terms.
Basis for Data Processing
• Service Contract: Primarily, we process data to fulfill our agreement with you. For example, ensuring your profile is visible to other users or recommending profiles to you.
• Legitimate Interests: Occasionally, we use data based on genuine business interests, such as analyzing user interactions to enhance our Services or suggesting promotions.
• Consent: At times, we might request your explicit approval to use specific data. This consent can be revoked by contacting us.
Marketing Initiatives
• Push Notifications: Only with your permission, we'll send marketing-related push notifications.
• Email Marketing: We might send promotional emails if you've granted us permission.
• SMS: We could send you SMS notifications, provided you've given consent.
• Retargeting: You may encounter our ads on various platforms. Likewise, users resembling you in behavior might also see our ads on those platforms. You can opt-out anytime, though it might take some days for the change to reflect.
Always remember: You have the right to retract any given consent. For doing so, please reach out using the contact details shared at the end of this Privacy Policy.
5. How We Share Information
5.1 With Other Users:
Your information is shared with other users when you choose to disclose it on the service, including on your public profile. It’s important to exercise caution and ensure you’re comfortable with your information being publicly available, as it’s beyond our and your control once shared.
5.2 With Service Providers and Partners:
We enlist third parties for operational and service improvement assistance. These entities handle tasks like data hosting, analytics, customer support, marketing, security, and payment processing. They may access your personal data but are bound to use it solely for services we request.
We also collaborate with partners for advertising distribution and assistance, sharing limited, hashed, and non-human readable information with them. A stringent vetting process is in place for these collaborations, mandating confidentiality from all service providers and partners.
5.3 Legal Requirements:
Your information may be disclosed if necessary to:
(i) adhere to legal processes such as court orders or investigations,
(ii) aid in crime prevention or detection, complying with applicable laws,
(iii) protect an individual's safety.
5.4 Enforcing Legal Rights:
Information sharing may also occur to:
(i) alleviate our liability in potential or actual legal challenges,
(ii) safeguard our legal rights, as well as those of our users and partners,
(iii) uphold our agreements with you,
(iv) tackle illegal activities, suspected fraud, or other potential wrongdoings.
5.5 Monitoring:
Automated systems and a team of moderators work in tandem to monitor accounts and messages for content potentially breaching our Terms of Service. Accounts meeting these criteria may receive warnings or face access restrictions.
Non-compliance with our Terms of Service could result in account termination or restricted access.
5.6 Change of Control:
In events of business transitions or ownership changes such as mergers, acquisitions, reorganizations, asset sales, insolvency, or administration, we may need to disclose your personal data.
6. Your Rights
Access and Control of Your Information:
You have various rights concerning the use of your data, including options to opt-out of cookies and to limit data collection by certain analytics providers. Within our Services, you can update or delete your account, and we welcome individual rights requests related to your personal data.
Tools and Settings:
• Access/Update Tools: In-service tools and settings enable you to access, correct, or delete information associated with your account.
• Device Permissions: Mobile platforms offer permission settings for device data and notifications, such as phone book, location services, and push notifications. Adjusting your device settings can manage access to this information, though this may affect the functionality of certain services.
• Deletion: You can delete your account using the corresponding in-service functionality.
Key Privacy Considerations:
• Reviewing Your Information: Depending on jurisdiction, privacy laws may allow you to review the personal information we store. Requests for your personal information can be made via email to ppapp618@gmail.com.
• Updating Your Information: To rectify inaccurate information or object to its processing, please contact us at ppapp618@gmail.com. Identity verification may be required for these requests, ensuring user protection and data security.
• Rejection of Requests: We may deny requests for various reasons, including legal, trade secret, intellectual property, or user privacy concerns. Requests for information related to other users also require their written consent.
• Data Processing Objections: Certain objections to data processing may inhibit our ability to provide services to you, such as service provision requiring your date of birth.
Uninstallation and Accountability:
• Uninstall: App uninstallation via your device’s standard process stops data collection by the app. However, the unique device identifier is retained and re-associated upon re-installation.
• Complaints: In specific regions, including the European Union, you have the right to file a complaint with the relevant data protection authority regarding our data processing practices.
Contact and Exercise of Rights:
To exercise any of your rights mentioned above, please visit our feedback form or contact us at ppapp618@gmail.com. Your privacy is a priority, and we are committed to safeguarding your rights and data.
7.Data Retention
We retain your personal information only for as long as necessary for legitimate business purposes and as permitted by applicable law. In order to safeguard the safety and security of our users, both on and off our Services, we have implemented a safety retention window of six months following the deletion of your account, unless technical difficulties prevent us from doing so. During this period, certain account information will be retained, although the account will no longer be visible on our Services. In practice, we either delete or anonymize your information upon account deletion (following the safety retention window) or after a continuous period of 5 years of inactivity. An account is considered inactive when the Member's Application has not established contact with Wooo’s servers (including due to the deactivation of geolocation processes), and the Member has not utilized the Application. Please note that an Account of a Premium Member is not considered inactive.
However, there are exceptions to this policy:
• We may retain information if required by applicable law (e.g., certain "traffic data" is retained for one year to comply with statutory data retention obligations) or to prevent abuse of our system by bot systems.
• We may retain information to demonstrate our compliance with applicable law, such as records of consents to our Terms, Privacy Policy, and similar agreements, which are retained for five years.
• Information may be retained if there is an outstanding issue, claim, or dispute that requires us to keep the relevant information until it is resolved.
• Information may be retained for our legitimate business interests, such as fraud prevention and enhancing user safety and security. For instance, information may need to be retained to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.
• Correspondence with our Customer Support team will be retained for a longer period to address any subsequent queries you may have, but it will typically be deleted within 6 years if no further queries arise.
• Anonymized information regarding activity on our Services is retained for extended periods for statistical and product research purposes. However, this information cannot be attributed to any individual once their profile has been deleted.
Please bear in mind that while our systems are designed to execute data deletion processes following the guidelines above, we cannot guarantee that all data will be deleted within a specific timeframe due to technical limitations.
8. Data Protection and Security
We are committed to safeguarding your personal information and take extensive measures to protect against unauthorized access, alteration, disclosure, or destruction of your data. However, like all technology companies, we cannot guarantee that your personal information will always remain secure. Your password plays a crucial role in our security system, and it is your responsibility to keep it safe. You should never share your password with any third party, and if you suspect that your password or account has been compromised, you should promptly change it and contact us at ppapp618@gmail.com with your concerns.
We routinely monitor our systems for potential vulnerabilities and threats, continuously reviewing our practices related to the collection, storage, and processing of information. This ensures that we can update our physical, technical, and organizational security measures as needed.
If we suspect or detect any security breaches, we may suspend your use of all or part of our Services without prior notice. If you believe that your account or data is no longer secure, please notify us immediately. Please note that we do not assume responsibility for virus protection beyond our service network, nor are we liable for any damage or loss of user data. We will take legal action, including civil and, if necessary, criminal proceedings, against any detected attackers or hackers.
In the event of a data breach, we are committed to the following actions:
• We will notify the EU representatives, our Data Protection Officer (DPO), and our users who were or potentially were affected by the breach within 72 hours of the attack.
• We will make a public announcement regarding the breach on our website.
9. Children’s Privacy
Our Services are intended for users who are 18 years of age or older. We strictly prohibit users under the age of 18 from accessing our platform, and we do not knowingly collect personal information from individuals under the age of 18. If you suspect that a user is under the age of 18, please utilize the reporting mechanism available through our service. In the event that we become aware of a child, minor, or anyone under the age of 18 having registered with us and provided us with personal data, we will take immediate steps to terminate that individual's registration and delete their profile information from our Services. If we do delete a Profile due to a violation of our policy regarding children, we may retain basic account and profile information to prevent circumvention of our rules by creating a new profile.
10. International Transfer Policy
To provide our Services to you, we must transfer your data to our servers and process it there. By visiting or using our Services, you consent to the storage of your data on our servers. If you are using our Services, you also consent to the transfer, storage, and processing of your data. Specifically, personal data collected in Switzerland and the European Economic Area (“EEA”) is transferred and stored outside of these regions. This data is also processed outside of Switzerland and the EEA by our Wooo companies or our service providers. This processing includes transactions, payment facilitation, and support services, as described in Sections 4 & 5. We have established data processing agreements with our service providers to restrict and regulate their processing of your data on our behalf. By submitting your data or using our Services, you consent to this transfer, storage, and processing by Wooo and its processors. Our global network of servers includes locations in Germany, Netherlands, Turkey, and Canada. We ensure the adequate protection of data through valid and legally compliant mechanisms. If you require further information about the safeguards we have in place, please contact us at ppapp618@gmail.com.
11. Privacy Policy Changes
As we continually seek new and innovative ways to help you establish meaningful connections, this policy may evolve over time. We will provide you with advance notice of any substantial changes to this policy, allowing you the opportunity to review and assess these modifications.
12. Contact Us
If you have any inquiries concerning this privacy statement or the processing of your personal data, please feel free to contact us directly at the following address:
E-MAIL: ppapp618@gmail.com
For European citizens or residents:
You can exercise your rights as a data subject, including the right to be informed, right of access, right to rectification, right to erasure, right to restriction, right of data portability, and the right to object, by contacting our European representative:
If you are a European national or resident, you may contact our representative at any time with inquiries or complaints related to the processing of your data. Please include our name and the nature of your request or inquiry in the subject line of your email when contacting our European representative.